Welcome to Home Smart Service. By accessing our website, mobile app, or using any of our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
1. Service Overview
Home Smart Service is a home appliance service aggregator that connects customers with qualified and verified technicians for repair, maintenance, and installation of appliances such as ACs, refrigerators, washing machines, TVs, and more.
2. User Obligations
By booking a service through our platform, you agree to:
Provide accurate, complete, and up-to-date information during booking.
Ensure that the appliance is accessible and available at the scheduled service time.
Cooperate with the technician and follow post-service usage guidelines.
Refrain from using our platform for illegal or fraudulent activities.
3. Pricing and Payments
All service prices are indicative and may vary based on inspection by the technician. Final pricing will be communicated before the service begins. If the service is not availed after inspection, a nominal inspection charge of Rs.149 will apply. All payments must be made via approved methods (online payment, UPI, cash, etc.).
4. Cancellations and Refunds
You may cancel or reschedule your booking at least 2 hours before the scheduled time. Late cancellations may incur a charge. For details on refunds and eligibility, please refer to our Refund Policy.
5. Warranty
We provide a 30-day service warranty on all completed jobs unless otherwise stated. The warranty applies only to the same issue and does not cover misuse, physical damage, or third-party tampering after service.
6. Limitation of Liability
Home Smart Service is a facilitator and does not directly provide repair services. While we verify our technicians, we are not liable for any direct or indirect damage, loss, or injury caused during or after service delivery. Any disputes regarding service quality must be reported within 24 hours of completion.
7. Intellectual Property
All content on our website and mobile app — including text, graphics, logos, icons, and images — is the intellectual property of Home Smart Service and may not be copied, reproduced, or used without written permission.
8. Third-Party Links
Our website/app may contain links to third-party services or payment gateways. We are not responsible for the content, privacy policies, or practices of these external sites.
9. Privacy Policy
Your use of our platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Changes to Terms
Home Smart Service reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes your acceptance of any revised terms
11. Contact Information
For any questions, complaints, or support, please contact us:
Home Smart Service 📍9/616, Gandhi Nagar, 2nd Main Road, Kovilambakkam, Chennai, Tamil Nadu 600129 📧 Email: contact@homesmartservice.in 📞 Phone: +91 8608525525
