At Home Smart Service, we are committed to delivering trustworthy and high-quality appliance repair services. While we strive for complete customer satisfaction, we understand that issues can arise. This Refund Policy outlines the conditions under which refunds may be provided and how to request them.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
Service Not Rendered: If the technician does not arrive or the service is not delivered due to scheduling or internal issues.
Service Incomplete: If the assigned technician is unable to complete the job and you are unsatisfied with the result.
Duplicate Payment: In cases where multiple payments were made for the same service due to a system error.
Prepaid Booking Cancelled: If you cancel a prepaid booking before the technician has been assigned or dispatched.
2. Non-Refundable Situations
Refunds will not be applicable in the following situations:
If you cancel the service after the technician has arrived or once the service has started.
If the service was completed and approved by you at the time of delivery.
Inspection charges (Rs. 149) are non-refundable if you choose not to proceed with the service.
If a third-party technician attempts to repair the same appliance after our visit.
3. Cancellation Policy
You may cancel a booking at least 2 hours in advance to receive a full refund.
Cancellations made less than 2 hours before the scheduled service time may be subject to a cancellation or inspection charge.
4. Refund Process
To request a refund:
Contact our support team with your Booking ID, Date of Service, and Reason for Refund.
Once approved, the refund will be processed to your original payment method within 5–7 business days.
In some cases, we may offer a re-service or service credit as an alternative to a monetary refund, depending on the situation.
5. Contact Information
For refund requests or assistance, please reach out to:
Home Smart Service 📍9/616, Gandhi Nagar, 2nd Main Road, Kovilambakkam, Chennai, Tamil Nadu 600129 📧 contact@homesmartservice.in 📞+91 8608525525
